Privacy Policy

1. Overview & Commitment to Privacy

Jeewan Jyoti Pharmacy Pvt. Ltd. ("Company", "We", "Our", or "Us") is committed to protecting your privacy and ensuring transparency in how personal data is collected, processed, and safeguarded. We operate in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable Consumer Protection regulations of India.

This Privacy Policy explains what information we collect when you visit our website (www.jeewanjyotipharmacy.com), place orders for classical Ayurvedic remedies, or submit inquiries for B2B contract manufacturing.

2. Information We Collect

We only collect information necessary to fulfill customer orders, verify deliveries, and provide authentic Ayurvedic healthcare advice:

• Contact & Identity Data: Full Name, Email Address, Mobile Phone Number, Delivery / Shipping Address with Pincode.
• Order Details: Formulations purchased, package sizes, quantities, and order transaction IDs.
• B2B Inquiry Details: Company name, drug license / GST credentials, estimated batch requirements, and manufacturing specifications.
• Payment Security: We do NOT store debit/credit card numbers, CVVs, or Net Banking credentials on our servers. All online transactions are handled through certified PCI-DSS compliant payment gateways (such as Razorpay).
• Technical & Usage Data: Browser user-agent, IP address, and anonymized navigation sessions for security diagnostics and fraud prevention.

3. How We Use Your Data

Your personal data is strictly used for legitimate business purposes:

• Processing, packing, and dispatching orders from our GMP-certified facility in Orai, Uttar Pradesh.
• Sharing shipping details with licensed logistics partners (e.g., Delhivery, India Post) to provide live tracking and doorstep delivery.
• Sending transactional SMS and WhatsApp notifications regarding order confirmation, dispatch, and delivery status.
• Responding to customer service inquiries, formulation queries, and B2B quotation requests.
• Preventing fraudulent orders and maintaining server security.

4. Cookies & Web Analytics

Our website utilizes essential session cookies and Google Analytics 4 (configured with Google Consent Mode v2) to evaluate aggregate site traffic and enhance user navigation. You may modify your browser settings to decline non-essential cookies at any time without restricting your ability to complete an order.

5. Data Retention & Security Measures

All sensitive records are stored on secure servers with 256-bit SSL encryption. We retain transaction and order records in compliance with Indian commercial and taxation laws (including GST regulations) for a statutory period, after which records are securely archived or purged.