Return & Refund Policy

1. 7-Day Return Window

We take immense pride in the purity, potency, and packaging of all our herbal medicines. If you encounter any issue with your received package, you may initiate a return or replacement request within 7 calendar days from the timestamp of delivery confirmed by our logistics partner.

2. Conditions for Eligible Returns

Returns and replacements are accepted under the following qualifying conditions:

• Transit Damage: Bottle broken, punctured, cracked, or leaking upon opening the shipping box.
• Tampered Seal: Product cap or tamper-evident induction heat seal found broken or compromised upon arrival.
• Defective Formulation: Abnormal discoloration, sedimentation, or foreign particles inconsistent with standard Ayurvedic characteristics.
• Incorrect Formulation Delivered: Discrepancy between the item ordered and the item received in the box.
• Unopened & Unused: For change-of-mind requests, items must be unopened with all original carton seals and labels completely intact.

3. How to Initiate a Return

We make the return process straightforward and stress-free:

1. Capture Photo / Video: Take 1 or 2 clear photographs showing the damaged bottle, broken seal, or courier parcel label with the AWB barcode visible.
2. Submit Request: Send the photos along with your Order ID via WhatsApp to +91 8779264166 or email care@jeewanjyotipharmacy.com.
3. Instant Acknowledgment: Our care team reviews and approves eligible requests within 24 business hours.
4. Free Doorstep Reverse Pickup: Once approved, our courier partner arranges a pickup directly from your doorstep at zero extra cost to you.

4. Refund Method & Processing Time

Once the returned item is inspected at our hub or photo evidence of damage is verified:

• Prepaid Orders (Cards, NetBanking, UPI): The full order amount is credited directly back to the original source payment account within 5 to 7 business days.
• Cash on Delivery (COD) Orders: The refund is transferred securely to your verified Bank Account or UPI VPA within 3 to 5 business days of providing account details.
• Free Replacement Option: If you prefer a replacement rather than a refund, a fresh sealed bottle will be dispatched from our Orai factory via express air courier within 24 hours at no additional charge.

5. Non-Returnable Items

Due to health, hygiene, and Ayush drug safety standards, medicines that have been opened, consumed partially, or whose seals have been removed by the user without defects are not eligible for resale or returns.